Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [ZOVEELA], we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains when you can request a return, replacement, exchange, or refund and how the process works.

1. Return Eligibility

You may request a return within [7 DAYS] of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, labels, accessories, and promotional materials, where applicable.

  • The product has not been damaged, altered, washed, assembled, or used improperly.

  • You provide your order number and the reason for the return.

  • The return request is submitted within the applicable return period.

Certain products may have additional or different return conditions, which will be mentioned on the relevant product page.

We reserve the right to reject returns that do not meet the eligibility requirements described in this policy, subject to applicable consumer law.

2. Return Timeframe

Return requests must be submitted within [7 DAYS] from the date you receive your order.

To request a return, contact us at:

Email: [deepakanjanapatel37@gmail.com]
Phone/WhatsApp: [PHONE NUMBER]

Please include:

  • Order number

  • Product name

  • Reason for return

  • Clear photographs or video, where applicable

  • Any other information reasonably required to process your request

Once your request is received, we will review it and provide instructions for the next steps.

3. Refund Process

After we receive the returned product, it may be inspected to confirm that it meets our return requirements.

If the return is approved, your refund will be initiated through the original payment method, where possible.

Refund processing generally takes [REFUND PROCESSING TIME] after the return is approved. The time required for the amount to appear in your bank account, card, UPI account, or other payment method may depend on the relevant payment provider or financial institution.

If a refund is delayed beyond the stated processing period, please contact us at [deepakanjanapatel37@gmail.com].

4. Exchanges

Where available, we may offer an exchange for:

  • A different size

  • A different colour

  • Another available variant

  • The same product, where the original item is defective or damaged

Exchange requests must meet the same return eligibility requirements unless otherwise stated.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

5. Damaged, Defective, or Incorrect Products

Your satisfaction is important to us. If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Incorrect

  • Missing parts or accessories

  • Significantly different from the product description

please contact us as soon as possible, preferably within [48 HOURS / 7 DAYS] of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and shipping label, where applicable

  • A short video showing the issue, if requested

After reviewing the information, we may provide a replacement, exchange, refund, or another appropriate solution depending on the circumstances and applicable law.

For products damaged during shipping, keeping the original packaging may help us investigate the issue with the delivery partner.

6. Non-Returnable Items

For hygiene, safety, customization, or other legitimate reasons, certain products may not be eligible for return.

These may include:

  • [PERSONALISED / CUSTOM-MADE PRODUCTS]

  • [HYGIENE-SENSITIVE PRODUCTS]

  • [INTIMATE PRODUCTS, IF APPLICABLE]

  • [PERISHABLE PRODUCTS, IF APPLICABLE]

  • [PRODUCTS MARKED "NON-RETURNABLE" ON THE PRODUCT PAGE]

  • [OTHER NON-RETURNABLE ITEMS]

This exclusion does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws, including rights relating to products that are defective, damaged, incorrect, or not as described.

7. Return Shipping Costs

If You Change Your Mind

For eligible returns due to a change of mind, incorrect selection, or other reasons not caused by us:

Return shipping will be paid by: [CUSTOMER / STORE]

If the customer is responsible for return shipping, the applicable shipping cost will be communicated before the return is processed.

If We Made a Mistake

If you received a defective, damaged, incorrect, or materially misdescribed product, [ZOVEELA] will generally cover the reasonable return shipping cost or provide an appropriate alternative solution, subject to verification and applicable law.

8. Refunds for Shipping Charges

Original shipping charges will be handled as follows:

[ORIGINAL SHIPPING CHARGES ARE REFUNDABLE / ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE]

Where a return is required because we sent an incorrect, defective, damaged, or materially misdescribed product, we will provide the remedy required under applicable law and this policy.

9. Partial Refunds

In certain circumstances, we may provide a partial refund where:

  • Only part of an order is returned.

  • A product has an approved minor issue that does not require a full return.

  • Another partial-refund arrangement has been agreed with the customer.

Any partial refund will be communicated to you before processing.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at [deepakanjanapatel37@gmail.com].

Cancellation may be possible only before the order has been shipped or processed, depending on the circumstances.

Once an order has been shipped, you may need to follow the applicable return procedure instead.

11. Return Inspection

Returned products may be inspected before a refund or exchange is approved.

If the product does not meet the return conditions, we may contact you to explain the issue and determine the appropriate next step.

We will not unfairly deny a valid consumer remedy for a defective, damaged, incorrect, or materially misdescribed product.

12. How to Start a Return

To start a return, contact:

Store: [ZOVEELA]
Email: [deepakanjanapatel37@gmail.com]
Phone/WhatsApp: [PHONE NUMBER]
Return Address: [RETURN ADDRESS]

Please use the subject line:

"Return Request – Order #[ORDER NUMBER]"

Our customer-service team will provide the applicable return instructions.

13. Customer Support

We believe returns should be straightforward and transparent. If you are unsure whether your product qualifies for a return, please contact us before sending anything back.

We will do our best to provide a fair and timely solution.

Email: [deepakanjanapatel37@gmail.com]
Phone: [______________]
Business Address: [UJJAIN MP]

14. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The updated version will be posted on our website with a revised "Last Updated" date.

Store Name: [ZOVEELA]
Owner/Legal Entity: [DEEPAK ANJANA / ZOVEELA]

Thank you for shopping with [ZOVEELA]. We appreciate your trust and are committed to making your shopping experience simple, transparent, and reliable.