Shipping policy

Shipping Policy

 

At [ZOVEELA], we want your order to reach you safely, reliably, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer the following shipping options:

  • Standard Shipping: [5-7 BUSINESS DAYS]

  • Express Shipping: [1-3 BUSINESS DAYS, IF AVAILABLE]

  • Cash on Delivery (COD):  AVAILABLE 

  • Other Shipping Options: UPI / PHONE PE /ETC

Available shipping methods may vary depending on your location, product availability, order size, and delivery partner.

The available options and applicable charges will be displayed during checkout where applicable.

2. Order Processing Time

After you place an order, we require approximately [PROCESSING TIME] to process, verify, pack, and prepare it for shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

Please note that order processing time is separate from the delivery timeframe.

For example, if your order takes [PROCESSING TIME] to process and [5-7 BUSINESS DAYS] to deliver, the total time from order placement to delivery may be longer.

3. Delivery Timeframes

Estimated delivery time after dispatch is:

Standard Delivery: [5-7 BUSINESS DAYS]

Express Delivery: [1-3 BUSINESS DAYS]

Delivery times are estimates and may vary depending on:

  • Your location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Remote or difficult-to-reach locations

  • Unexpected logistical delays

  • Product availability

We will make reasonable efforts to ensure your order reaches you within the estimated timeframe, but delivery dates cannot always be guaranteed.

4. Shipping Costs

Shipping charges may vary depending on the product, destination, order value, package size, weight, and shipping method.

Shipping Fee: [SHIPPING FEE DEPEND ON PRODUCT]

Where applicable, the shipping cost will be shown at checkout before you complete your purchase.

Free Shipping

Free shipping may be available on selected products or orders above:

[MINIMUM ORDER VALUE FOR FREE SHIPPING]

Any applicable free-shipping offer will be clearly communicated on our website or at checkout.

5. Tracking Information

Once your order has been shipped, we may provide you with a tracking number through:

  • Email

  • SMS

  • WhatsApp

  • Your customer account

  • Other available communication methods

You can use the tracking information to monitor the status of your shipment.

Tracking information may take some time to become active after the courier receives the package.

If you have not received tracking information within [TRACKING TIMEFRAME], please contact us at:

[deepakanjanapatel37@gmail.com]

6. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

Please ensure that:

  • Your delivery address is correct.

  • Your phone number is active.

  • Someone is available to receive the package where required.

  • Any required COD payment is available at delivery.

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related circumstances, additional delivery charges or a re-shipping fee may apply.

7. Incorrect or Incomplete Address

Please carefully check your shipping information before placing your order.

If you provide an incorrect or incomplete address, we may not be able to guarantee delivery.

If you notice an error after placing an order, contact us as quickly as possible at [deepakanjanapatel37@gmail.com].

We will try to update the address before the order is shipped, but changes cannot always be guaranteed once an order has been dispatched.

8. Delayed Deliveries

Although we work with delivery partners to provide reliable service, delays can occasionally occur.

Possible causes include:

  • Severe weather

  • Natural events

  • Public holidays

  • Courier disruptions

  • Transportation delays

  • High order volumes

  • Incorrect address information

  • Remote-area delivery challenges

  • Government or regulatory restrictions

  • Other circumstances beyond our reasonable control

If your order is delayed, please first check the tracking information provided to you.

If the tracking information has not changed for [NUMBER OF DAYS], contact us and we will assist you in checking the shipment status.

9. Lost or Missing Packages

If your tracking information shows that an order has been delivered but you have not received it, please contact us within [NUMBER OF DAYS].

We may ask you to check with:

  • Family members

  • Neighbours

  • Building/security staff

  • The delivery location

We may also contact the courier company to investigate the shipment.

If a package is confirmed as lost during transit, we will work with you to provide an appropriate resolution in accordance with our policies and applicable law.

10. Damaged Packages

If your package arrives visibly damaged, please:

  1. Take clear photographs of the package before opening it, where possible.

  2. Record photographs or video while opening the package.

  3. Check the product carefully.

  4. Contact us at [deepakanjanapatel37@gmail.com] within [48 HOURS / 7 DAYS].

Please provide your order number along with photographs or video showing the damage.

Depending on the circumstances, we may arrange a replacement, refund, exchange, or another appropriate solution.

11. International Shipping

International Shipping: [AVAILABLE / NOT AVAILABLE]

If international shipping is available, delivery times and shipping charges will depend on the destination country, shipping method, customs procedures, and courier.

International customers may be responsible for:

  • Customs duties

  • Import taxes

  • Local taxes

  • Customs clearance charges

  • Other fees imposed by the destination country

These charges, where applicable, are generally the responsibility of the customer unless we expressly state otherwise.

International shipments may also experience delays because of customs clearance or local regulations.

12. Shipping Restrictions

Some products may not be available for delivery to certain locations due to:

  • Courier restrictions

  • Product-specific transportation requirements

  • Government regulations

  • Remote-area limitations

  • Other logistical restrictions

If we are unable to ship an order to your selected location, we will contact you and, where appropriate, offer an alternative solution.

13. Order Changes and Cancellation

If you need to change or cancel your order, contact us as soon as possible:

Email: [deepakanjanapatel37@gmail.com]
Phone/WhatsApp: [PHONE NUMBER]

We will try to accommodate your request if the order has not yet been processed or shipped.

Once an order has been dispatched, changes or cancellations may no longer be possible and you may need to follow our Return & Refund Policy.